A new work unit called Help desk Center was set up to handle questions, suggestions or complaints about our services and requests for maintenance, installation or customization. Together with this new work unit comes the appointment of a Help desk Analyst in the person of Ms. Myla “Mai-Mai” Arboleda, who is now ready to answer client’s concerns about system installation or software maintenance in their bank.
You may email Miss Ma-Mai at email@example.com or at firstname.lastname@example.org or call her directly at (0917) 862-4401 or at 895-8186 loc. 105. All your concerns will be logged and followed up by Mai-Mai with the concerned department until these are resolved. While your concern is being addressed and worked on, you will be receiving updates from time to time. The last call or email you will receive from Mai-Mai is to check whether you are satisfied with the solution that MBPhil has provided.
With this latest addition to our list of banking solutions, it is expected that AMS clients will be delighted.
The MBPhil Board of Directors foresees an exciting year ahead with the addition of their new highly-scalable core banking system that will boost the company’s product offering not just in the Philippines but also in other countries in Asia Pacific.
The two-day company planning at the Oasis Resort Hotel in Tanza Cavite on December 5 and 6, 2014 geared up a very high spirit for MBPhil BOD and staff awaiting for the birth of a bigger and better core banking system that will set a high standard in the local banking operations.
Scheduled to come out on the market in the second quarter of 2015, the new core banking system is designed with excellent technology framework – web based, flexible, highly scalable and fully integrated.
For more news and updates, please log on to www.mbphil.com
As Rural Bankers Association of the Philippines (RBAP) held its 57th Charter Anniversary Symposium last November 10 & 11 at the SMX Convention Center, MB Philippines, an active sponsor for the event, shared with clients a glimpse into what their new core banking system has to offer.
Next year, 2015, MBPhil will be busy putting its third product on the market, a new web based and centralized core banking system for banking and financial clients. It is designed to achieve maximum performance with is superb scalability features while being fully compliant with the regulatory and reportorial requirements.
In the same way, MB Phil introduced the new core banking system during the Mindanao Credit Conference on October 2014 at Phela Grande Hotel in General Santos City, where many got interested and signed the letter of intent to purchase the new software once it’s out in the market.
The RBAP symposium attracted more than 200 rural banks from all over the country. The majority of them came to MBPhil booth for brochures, giveaway items and a little chat with the staff namely: Marketing Consultant Myrel de Castro, Account Generation Officer Venus Escueta and BRT Specialist Nemuel Tanutan.
The MBPhil office was decorated so that the Filipino culture was reflected. The lobby was dressed up with banderitas and bamboo sticks. Filipino cuisine was served such as lechon, crispy pata and kare-kare. And all the Micronesia clients were present. MBPhil held a special event for some friends from Pohnpei last Monday, November 10.
Dubbed as “Welcome Fiesta,” the occasion was set up to boost the guests’ understanding of how MBPhil plays a part in their organization’s success as well as to assert the mutual support between the parties involved.
The guests came from two organizations in Pohnpei namely, Micronesia Credit Union (MCU) and Small Business Guarantee and Finance Corporation (SBGFC). They are the following Sen. Alpino Kerman, MCU Chairman Dickson Santos, MCU General Manager Albert Johnny, SBGFC Chairman Kadalino Lorens, SBGFC Executive Director Ricky Jano and SBGFC Admin Officer Joe William.
Welcome Fiesta is in line with the company’s business philosophy and long range goals — to become an IT Solutions provider for the financial services industry in Asia Pacific Region
Banks and credit unions are dominant financial conduits of banking and credit facilities for farmers, fishermen, small business and traders in the Pacific and Oceania island states of Micronesia.
The Mesenieng Credit Union (MCU), the largest credit union in the island state of Pohnpei, Federated States of Micronesia, signed a contract with MB Philippines for accounting system and bank reconciliation module which are integrated into the core banking software MBv8 last May 2014. This is not the first time for the two parties to work together.
The MBv8 system being used by MCU was purchased from MBPhil in 2009. The software is supported and updated regularly by competent MBPhil experts to meet the demands of MCU members.
The two modules were completed in September and installed in August, 2014 to run in the MBv8 system as an integrated financial software to enhance the cooperative’s institutional capacity benefiting its growing members in Kolonia and other areas of Pohnpei, FSM.
The project is now completed and runs as a model for other banking and financial institutions that would require system integration and software customization which benefits credit union members in Pohnpei, FSM.
We scramble our daily data, figure out reports that are not matched or balanced and most of the time we become panicky when BSP auditor comes into our doors.
Most of the time, this happens because reports are done manually. Balancing of reports becomes an acrobatic balancing act, a bad experience for sure.
MB Philippines is always dedicated to providing rural banks with efficient core banking systems. In its almost twenty years of existence, MBPhil has never been as excited we are now about introducing the Central Liability Ledger Module for both MBv8 and MBWin. As far as our growing CLL users are concerned, the CLL module can achieve maximum productivity. The Monitoring of large exposures and credit risk concentrations to comply with MORB has never been this easy. Likewise, the Loan officer can now see all the credit history and outstanding loan accounts of a particular client. During loan application process, the bank staff can now search the customer’s name from the CLL program to inquire whether he or she has an existing loan, payment trackrecord, negative listings and how much the loan is. In doing so, the bank can easily manage the risk exposure for a particular client. These are just some of the benefits that the new product offers. As a rural banker, you’d want to have the following features in your system, whether it’s MBv8 or MBWin:
• On-screen Display of Related Loan Account Information and Loan History
• Loan Account Report with Co-maker Information
• Top Borrowers Report
• On-screen Display of Related Savings Information and Closed Account History
• Relationship with Other Clients
• Deposit accounts across all branches
• Loan accounts across all branches
• Deposit accounts where the customer is a co-owner
• Loan accounts where the customer is a co-maker
• Client summary report
You think these are essential? We think so too. We know that in this fast-paced world people need to keep up with the demands of the market. False information about the borrower could be millions of money wasted. But if you invest in our Central Liability Ledger Module the risk will be controlled thus you keep your bank running smoothly.
The adoption and implementation of the new customer relations management (CRM) in MBPhil will ensure high satisfaction and effective solution delivery experience to client banks who are enrolled in the company’s Annual Maintenance Service (AMS). Managed by dedicated and knowledgeable help desk personnel who are technically trained to provide first level support, the CRM is a major tool to provide effective just-in-time service, fixes, updates and patches to everyday banking operations using internet facility and latest software technology.
Since it was implemented in the final quarter of 2013, CRM is a guaranteed platform to record, mark, underscore and reclassify system fixes, errors, user assistance and updates on a daily basis to remove costly delays in trouble shooting and assistance requests.
It stores historical customer profiles and useful information to understand and anticipate customer needs, hence making it more efficient to support clients to improve profits and market shares in their respective banking operations.
Despite the overwhelming proliferation of core banking system providers, MBPhil is not leaving the spotlight. The new logo can attest to that.
While the new corporate identity marks a new chapter for MBPhil, it is an indication that the company has new products and services to offer, and that a cultural shift is underway. For almost two decades, MBPhil has shown dependability and strength, providing incredible core banking software for rural banks, supporting them by way of email, chat and remote access. But now MBPhil is aiming for higher ground. It wishes to move rural bankers upward, thus the stair-like shape in the logo design supported underneath by what seems to be inverted steps.The new logo in fact is a combination of power and passionate response, the blue and the red respectively. Leadership, personal change, and focused sustainability are just some of the areas where changes are expected to take place.
It may be safe to say that the company now works not just because of market opportunity, but it also works on purpose. Today we don’t just find answers. We nurture our minds as well with questions that will change our lives and our clients’.