A new work unit called Help desk Center was set up to handle questions, suggestions or complaints about our services and requests for maintenance, installation or customization. Together with this new work unit comes the appointment of a Help desk Analyst in the person of Ms. Myla “Mai-Mai” Arboleda, who is now ready to answer client’s concerns about system installation or software maintenance in their bank.
You may email Miss Ma-Mai at email@example.com or at firstname.lastname@example.org or call her directly at (0917) 862-4401 or at 895-8186 loc. 105. All your concerns will be logged and followed up by Mai-Mai with the concerned department until these are resolved. While your concern is being addressed and worked on, you will be receiving updates from time to time. The last call or email you will receive from Mai-Mai is to check whether you are satisfied with the solution that MBPhil has provided.
With this latest addition to our list of banking solutions, it is expected that AMS clients will be delighted.
The MBPhil Board of Directors foresees an exciting year ahead with the addition of their new highly-scalable core banking system that will boost the company’s product offering not just in the Philippines but also in other countries in Asia Pacific.
The two-day company planning at the Oasis Resort Hotel in Tanza Cavite on December 5 and 6, 2014 geared up a very high spirit for MBPhil BOD and staff awaiting for the birth of a bigger and better core banking system that will set a high standard in the local banking operations.
Scheduled to come out on the market in the second quarter of 2015, the new core banking system is designed with excellent technology framework – web based, flexible, highly scalable and fully integrated.
For more news and updates, please log on to www.mbphil.com
As Rural Bankers Association of the Philippines (RBAP) held its 57th Charter Anniversary Symposium last November 10 & 11 at the SMX Convention Center, MB Philippines, an active sponsor for the event, shared with clients a glimpse into what their new core banking system has to offer.
Next year, 2015, MBPhil will be busy putting its third product on the market, a new web based and centralized core banking system for banking and financial clients. It is designed to achieve maximum performance with is superb scalability features while being fully compliant with the regulatory and reportorial requirements.
In the same way, MB Phil introduced the new core banking system during the Mindanao Credit Conference on October 2014 at Phela Grande Hotel in General Santos City, where many got interested and signed the letter of intent to purchase the new software once it’s out in the market.
The RBAP symposium attracted more than 200 rural banks from all over the country. The majority of them came to MBPhil booth for brochures, giveaway items and a little chat with the staff namely: Marketing Consultant Myrel de Castro, Account Generation Officer Venus Escueta and BRT Specialist Nemuel Tanutan.
The MBPhil office was decorated so that the Filipino culture was reflected. The lobby was dressed up with banderitas and bamboo sticks. Filipino cuisine was served such as lechon, crispy pata and kare-kare. And all the Micronesia clients were present. MBPhil held a special event for some friends from Pohnpei last Monday, November 10.
Dubbed as “Welcome Fiesta,” the occasion was set up to boost the guests’ understanding of how MBPhil plays a part in their organization’s success as well as to assert the mutual support between the parties involved.
The guests came from two organizations in Pohnpei namely, Micronesia Credit Union (MCU) and Small Business Guarantee and Finance Corporation (SBGFC). They are the following Sen. Alpino Kerman, MCU Chairman Dickson Santos, MCU General Manager Albert Johnny, SBGFC Chairman Kadalino Lorens, SBGFC Executive Director Ricky Jano and SBGFC Admin Officer Joe William.
Welcome Fiesta is in line with the company’s business philosophy and long range goals — to become an IT Solutions provider for the financial services industry in Asia Pacific Region
Banks and credit unions are dominant financial conduits of banking and credit facilities for farmers, fishermen, small business and traders in the Pacific and Oceania island states of Micronesia.
The Mesenieng Credit Union (MCU), the largest credit union in the island state of Pohnpei, Federated States of Micronesia, signed a contract with MB Philippines for accounting system and bank reconciliation module which are integrated into the core banking software MBv8 last May 2014. This is not the first time for the two parties to work together.
The MBv8 system being used by MCU was purchased from MBPhil in 2009. The software is supported and updated regularly by competent MBPhil experts to meet the demands of MCU members.
The two modules were completed in September and installed in August, 2014 to run in the MBv8 system as an integrated financial software to enhance the cooperative’s institutional capacity benefiting its growing members in Kolonia and other areas of Pohnpei, FSM.
The project is now completed and runs as a model for other banking and financial institutions that would require system integration and software customization which benefits credit union members in Pohnpei, FSM.
The adoption and implementation of the new customer relations management (CRM) in MBPhil will ensure high satisfaction and effective solution delivery experience to client banks who are enrolled in the company’s Annual Maintenance Service (AMS). Managed by dedicated and knowledgeable help desk personnel who are technically trained to provide first level support, the CRM is a major tool to provide effective just-in-time service, fixes, updates and patches to everyday banking operations using internet facility and latest software technology.
Since it was implemented in the final quarter of 2013, CRM is a guaranteed platform to record, mark, underscore and reclassify system fixes, errors, user assistance and updates on a daily basis to remove costly delays in trouble shooting and assistance requests.
It stores historical customer profiles and useful information to understand and anticipate customer needs, hence making it more efficient to support clients to improve profits and market shares in their respective banking operations.
Despite the overwhelming proliferation of core banking system providers, MBPhil is not leaving the spotlight. The new logo can attest to that.
While the new corporate identity marks a new chapter for MBPhil, it is an indication that the company has new products and services to offer, and that a cultural shift is underway. For almost two decades, MBPhil has shown dependability and strength, providing incredible core banking software for rural banks, supporting them by way of email, chat and remote access. But now MBPhil is aiming for higher ground. It wishes to move rural bankers upward, thus the stair-like shape in the logo design supported underneath by what seems to be inverted steps.The new logo in fact is a combination of power and passionate response, the blue and the red respectively. Leadership, personal change, and focused sustainability are just some of the areas where changes are expected to take place.
It may be safe to say that the company now works not just because of market opportunity, but it also works on purpose. Today we don’t just find answers. We nurture our minds as well with questions that will change our lives and our clients’.
The 2014 Misys Asia Market Forum, described as the biggest market event among Asia Pacific financial sector community leaders, was held in Grand Hyatt, Bali, Indonesia last March 16-18. The forum touched on enabling strategies to address the dynamic regulatory and business challenges faced by global financial and business enterprises in Asia, Europe and America.
Asian market was defined as the central driver of global growth in the next decade, and renowned speakers focused around key essential business topics to support opportunities in APAC. Risk intelligence, regulatory compliance, digital developments, core banking and transaction banking, and decision support management were hot topics that gathered around the predominant market directions towards wider applications of cloud computing, mobile devises and web based core banking.
It is obvious that financial services at the moment are having issues with various industry areas. So to deal with them, the participants discussed topics such as, Strengthening Liquidity, Funding Risk and Profitability with Dynamic ALM (by David Rowe and Fabrice Rault), Unlocking Intelligence in Banking Services with Banking Analytics (by Cormac Flanagan), Transparency in Risk and Performance (by Christophe de la Bastide and Julie Barthes), and Consistent Pricing and Analytics (by Chirine Benzaied and Tut Fung).
MBPhil, Inc., represented by President Senen D. Glorioso, attended the Asia Market Forum as an invited Philippine partner of Misys. Mysis ranks among the top 50 world software providers.
Quoting President Glorioso: Misys’ Asia Market Forum was an enriching experience attended by 200 delegates from various regional and global financial institutions, banks, executives, and partners sharing views, experiences and challenges on Asian market opportunities and global growth concerns for today’s financial enterprises. MBPhil is proud to be counted in the ranks of regional and global software entities as we enter the forthcoming ASIAN integration, bringing wider perspective and capability to MBPhil management through networking and alliances which will boost the benefits to its clients and stakeholders.
MBPhil Training Academy, a training unit of MBPhil, will be offering key training courses designed to improve knowledge and human resource productivity and enhance personal careers in various specializations on banking and finance. Specialists in IT, accounting and audit, compliance and banking practitioners are selected to conduct the training topics in their respective expertise.
MBPhil HR Consultant Mr. Dennis A. Antenor said that the following seminars will be made available to client banks, rural bank officers and personnel. Available seminars:
• MB System Training for Accountants
• MB System Training for Microfinance Officers
• MB System Training for Auditors
• MB System Training for Compliance Officers
• MB System Training for Loan Officers
• MB System Training for IT Officers
• Introduction to IT Risk Management
MBPhil’s Business Relationship Division Manager Mr. Carlos Alipio D. Rivera also announced that special and customized training sessions can be held at the client bank’s office premises for those who are enrolled in MBPhil’s Annual Maintenance Service ( AMS). AMS enables banks to avail of important software maintenance support for a year round IT software operations and applications.
For more details, please call Ms. Venus Escueta dial 895-8186 or 895-8635 or email at email@example.com.